Hancock and Brown Ltd
Hancock and Brown Ltd   

Legal notice

Name of company
Hancock and Brown Ltd


Registered office
24 Oakley, Fen End
Kenilworth CV8 1QE

 

Contact details
Tel: +44 01676 534158+44 01676 534158
E-mail: infohancock.brown@gmail.com
Fax: +44 01676 534415

 

Business ID no.
5070890

 

VAT no.
[307233881]

 

Regulatory authority
[England and wales]

Terms and Conditions

For the purpose of these terms & conditions the following words shall have the following meanings:
(a) “The Company” shall mean Hancock & Brown Limited.
(b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
The Operative or Engineer shall mean the representative appointed by the Company.

 

The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.

 

HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + 25%) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable. All charges are inclusive of VAT.

 

FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs are inclusive of VAT.

 

Where a written quotation has been supplied to the Customer the total charge to the Customer referred to in the quotation should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:—
(i) if after submission of the quotation the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quotation.
(ii) if after submission of the quotation there is an increase in the price of materials.
(iii) if after submission of the quotation it is discovered that further works need to be carried out which were not anticipated when the quotation was prepared . (iv) if after submission of the quotation it is discovered that there was a manifest error when the quotation was prepared.

 

Any quotation includes the removal of scrap materials, unless asbestos is located, this may incur extra costs

 

The Company shall not be under any obligation to provide an quotation to the Customer & shall only be bound (subject as hereinafter) by quotations given in writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any quotations given orally or in which manifest errors occur.

 

Material Collection.
Collection of non-stock items is chargeable but:
(a) Time must be kept to a minimum & reasonable.
(b) If the collection time is likely to exceed 45 minutes the customer must be additionally informed of the circumstances.
(c) Only one engineer is allowed to leave the job to collect parts.

 

Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice which remains unpaid shall carry interest at the rate of 3% over the base rate until payment in full is received by the Company.

 

Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials beyond our control.

 

If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

 

The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault. Guarantees/warranties are not insurance backed.

The company will not guarantee any work in respect of blockages in waste & drainage systems etc.
The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer.
Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.


The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention. The company will not be responsible for existing leaks on a system.
The customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning Notice issued.

Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works .This does not affect your rights to remedy under the consumer rights act 2015.

 

The Company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.

 

Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
Until such time as title in the such goods has passed to the Customer:
(i) the Company shall have absolute authority to  sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,

(ii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods.
Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.

 

The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.

 

The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.
These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.

COMPLAINTS POLICY

 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

IIn the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01676534158, or write to us at  Hancock and Brown Limited, 24 Oakley, Oldwich Ln, Fen End Nr Kenilworth CV8 1QE or email us at officehancock.brown@gmail.com We aim to respond within 48 hrs of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a WHICH? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. If you wish to do contact them in the first instance, please call WHICH? Trusted Traders on 0333 241 3209.

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