Hancock & Brown Ltd was founded in 1979 by the late Bob Hancock and his wife, Linda.

Their children grew up immersed in the heating industry, so it came as no surprise when their sons, George and David, followed in their father’s footsteps.

Today, the company is managed by George and Tomasine and employs a skilled team with a diverse range of expertise.

While many companies claim to offer “good customer service,” they often place unrealistic targets on their staff, leading to rushed work, poor workmanship, and dissatisfied customers.

At Hancock & Brown Ltd, we believe that happy engineers create satisfied customers.

With George still actively working in the field, our priority is to give engineers the time they need to complete every job to the highest possible standard. With no shareholders and direct feedback from owners who are also engineers, we maintain a working environment where both staff and customers feel valued.

Our workforce is proudly local to the village of Balsall Common, with many team members having attended Heart of England School.

Aaron, who won Apprentice of the Year during his training, is now fully qualified in Gas, LPG, and Unvented systems.

Reece also won Apprentice of the Year in his training year and is now a fully qualified plumber, playing a vital role within the business.

Charlie is a long-standing member of the team and is fully Gas-qualified.

Our team also includes qualified plumber Will, who plays an important role within the company.

We have currently paused our apprenticeship schemes, as recent changes under the Labour government have made training financially unviable. As a result, we currently employ only fully qualified engineers.

Our core business focuses on the installation of Gas, Oil, and LPG heating systems, alongside a wide range of plumbing technologies.

We continually review and refine our installation practices to ensure we provide the most efficient, reliable, and up-to-date products, offering customers modern technology and fuel-saving solutions.

Safety is paramount in everything we do. All our engineers are fully Gas Safe, OFTEC, and WaterMark registered.